FAQ

About what you would like to get assistance?
  • How to sign up for the “On-street Parking” service?

  • Does signing up involve payment?

  • How does the parking inspector know that I have activated Pango?

  • What is the maximum parking time?

  • What is the “Personal Reminder” service?

  • How is “Smooooth Parking” activated?

  • How much does parking with the “Smooooth Parking” service cost?

  • How do you pay with the “Smooooth Parking” service?

  • I didn’t receive an SMS message for the “Smooooth Parking”service, what do I do?

  • How do I get the invoice for parking with the “Smooooth Parking” service?

  • How do you pay at a parking lot that is not defined for “Smooooth Parking”?

  • How do you join the Shtifomat service?

  • What is the car wash price for Pango customers?

  • How many car washes are included in the service?

  • Can I have just an external wash?

  • Can business customers use Pango-Shtifomat?

  • And if I’m already a Shtifomat customer?

  • What is the “Flat Tire” service?

  • How do I sign up for the “Flat Tire” service?

  • How much does it cost to repair a flat tire?

  • Where do I go to repair a flat tire with the service?

  • How does the “Flat Tire” service work?

  • How do I download the app?

  • What are the advantages of an app over a phone call?

  • What is the cost of parking through the app?

  • How do I add vehicles to my account in the app?

  • How do I add phone numbers to my account in the app?

  • What can be done if despite having activated Pango I got a parking ticket?

  • I have a “kosher” phone, can I use Pango?

  • What does the “Rescue Package” service include?

  • Where can I view my parking details?

  • Is the credit card payment on the website secure?

  • How to update vehicles in the app?

  • Is there a Tel Aviv resident discount at Ahuzot HaHof parking lots?

  • Where can I view my invoice details?

  • I sold my vehicle, how do I disconnect from the existing account?

  • Is it possible to locate available parking spaces through Pango?

  • How do I know in which city/area I parked my car?